Are my personal details safe at Unibet?
Yes, your personal data is encrypted by 128-bit SSL (Secure Sockets Layer) technology. They are then stored in Unibet’s secure systems which are regularly tested by third-party security experts.
Why have I not received my bonus?
You must opt-in to a bonus before it becomes active on your Unibet account. You can do this via the ‘Bonus Offers’ page.
How do I verify my account?
Visit the verification page when you are logged into your account to see which documents you need to send. Upload them via the link and if they are approaved your account will be verified.
Why have I not received my withdrawal?
It can take around three working days to receive your withdrawal. If you haven’t received it by the fourth day, email Unibet’s customer service agents.
Is live streaming free?
Live streaming is free providing you have money in your account or have placed a cash bet within the last 24 hours. To watch horse racing, you need to place a bet of at least the amount shown in the live streaming window.